Frequently Asked Questions
Everything you need to know about shopping at Proton Shop.
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location. Free shipping is available on orders over $50.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
Which payment methods do you accept?
Proton Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our logistics to support international customers in the near future.
Are the products on your site authentic?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item sold on Proton Shop is 100% authentic and of the highest quality.